Question 1

Will I keep my Iraqi number?

Accepted Answer

Yes. The eSIM sits beside your normal SIM, so calls and WhatsApp on your Iraqi number keep working.

Question 2

When should I install it?

Accepted Answer

At home on Wi-Fi, before you leave. Your plan starts counting days the first time it connects abroad.

Question 3

Can I pay without a card?

Accepted Answer

Yes. Pay from your phone with your Iraqi card or wallet app. Prices are shown in US dollars.

Question 4

My payment went through but I have no eSIM.

Accepted Answer

Open My eSIMs. If the order says “Preparing”, it's being bought and will be ready in about a minute. If it says there's a problem, our team has been alerted. Please don't pay again.

Question 5

Can I top up instead of buying a new eSIM?

Accepted Answer

Yes, for most plans. Open the eSIM in My eSIMs and choose Top up. The data is added to the same eSIM, so there's nothing to reinstall.

Question 6

What if my phone is locked?

Accepted Answer

Phones locked to a carrier are not supported: a locked phone can't use another SIM, so our eSIM won't work on it. We can't check this automatically, so before you pay we ask you to confirm that your phone is unlocked. Not sure? Ask your carrier before you buy. We can't refund a plan bought for a locked phone.

Question 7

Can I get a refund?

Accepted Answer

If we can't deliver your eSIM after you pay, or you're charged twice, we return the money automatically. Otherwise, we refund only when your phone passed our check before payment with no warning accepted, isn't carrier-locked, the eSIM was installed with our guide, and it still doesn't work. Our team tries to fix it first, with a replacement eSIM where possible. No refund for a change of mind, unused data or the wrong plan. Details: Terms of sale.

Question 8

Does my phone support eSIM?

Accepted Answer

Dial #06# on your phone. If an EID is shown, your phone supports eSIM. You can also find the EID in your phone's settings (iPhone: Settings → General → About; Android: Settings → About phone). iPhones and most other phones bought in mainland China, Hong Kong or Macao have no eSIM. Phones locked to a carrier are not supported either. Before you pay, we check your phone too, and the app may ask you to confirm the EID.

Question 9

My eSIM isn't working. What should I do?

Accepted Answer

Don't delete it. First check that:
roaming is on for the KurdistanEsim line;
the KurdistanEsim line is selected for mobile data;
you have restarted your phone.
Still not working? Message us from the order in My eSIMs, or contact support with your order number, while your plan is still valid.

Question 10

Can I delete my eSIM and install it again?

Accepted Answer

Please don't delete it. An eSIM can usually be installed only once, so a deleted eSIM usually can't be installed again and stops working. If you want to stop using it for a while, turn the line off in your phone's settings instead. We can't refund an eSIM that was deleted from the phone.

Question 11

Can I move my eSIM to another phone?

Accepted Answer

No. An eSIM works on one phone only and can't be moved to another. Install it on the phone you'll travel with. Buying for someone else? You can, after accepting a warning that we can't check their phone. But then we can't refund the plan if the eSIM doesn't work on that phone.

How can we help?

Start with what you need.

Install it before you fly.

Install your eSIM · iPhone

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