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Terms of sale

Last updated 6 November 2026

These terms apply when you buy an eSIM plan or a top-up from KurdistanEsim ("we", "us") on our website or in our app. Please read them before you pay, especially section 9 on refunds.

1. About these terms

  • These terms are for personal customers. Travel agencies and other business customers buy under their own agreement with us, and these terms do not cover their purchases.
  • When you pay, you accept these terms. Checkout records which version of them you accepted.
  • We may update these terms. The version in force when you placed an order applies to that order.
  • These terms do not take away any right you have under the law.

2. Your account

  • You need an account to buy. You can sign in with your phone number, Google, Apple or your email address.
  • You must be 18 or older, or have permission from a parent or guardian.
  • Keep your sign-in details private.
  • You can delete your account at any time in Profile. Deleting it does not cancel or refund the plans you bought. eSIMs already installed keep working until they expire.

3. What we sell

  • We sell prepaid eSIM data plans for travel abroad. An eSIM is a digital SIM: you install it on your phone and it works beside your normal SIM, so your Iraqi number keeps working.
  • A plan gives you mobile data only, unless its plan page says it includes minutes or SMS.
  • Our plans come from several eSIM suppliers. Your eSIM uses our partner networks at your destination.
  • A plan works only in the countries listed on its plan page.
  • Speed and coverage depend on the local networks, which we do not run. They can change from place to place.
  • Before you buy, check the plan page: the destination, the data, the validity and when the validity starts.

4. Before you pay: checking your phone

Your phone must support eSIM and must not be locked to a carrier. Before you pay, we check:

  • that your phone supports eSIM. On iPhone, the app may ask you to type *#06# and confirm that "EID" is shown;
  • your phone's operating system;
  • that the plan and the destination are on sale.

In the app, we check the phone you are using. On the website, you choose your phone model and we check it. On the website, the confirmation you tick before paying counts as your confirmation that your phone meets these checks; your order keeps the version of these terms you accepted.

We cannot check automatically whether a phone is locked to a carrier, so we ask you to confirm that your phone is unlocked. If you are not sure, ask your carrier before you buy.

You can still buy for another phone, for example as a gift. We show you a warning first, and you must accept it. If you accept a warning, you cannot ask for a refund under section 9.2 if the eSIM does not work. (If we fail to deliver the eSIM, section 9.1 still applies.)

5. Prices and payment

  • Prices are shown in US dollars. You pay in Iraqi dinars (IQD), at the exchange rate shown at checkout. If you choose to see prices in another currency, that figure is only a guide.
  • Some payment methods charge a fee. If yours does, the fee is shown on top of the price before you pay.
  • The amount shown at checkout is the amount we charge.
  • You pay with one of the Iraqi payment methods shown at checkout: a wallet app, an Iraqi card or a card payment page. You enter your card or wallet details with the payment provider. We never see your full card details.
  • Please do not pay twice for the same order. If a payment is taken twice, we return the extra payment automatically.

6. Delivery

  • After you pay, we buy your eSIM from the supplier. It appears in My eSIMs, usually within about a minute, and we let you know.
  • If we cannot deliver your eSIM after you have paid, we return your money automatically (section 9.1).

7. Installing and using your eSIM

  • Install the eSIM before you travel, on Wi-Fi, by following our install guide for your phone.
  • An eSIM can usually be installed only once. If you delete it from your phone, it may stop working for good. Do not delete it, even when it is not working: contact our support team first.
  • One eSIM works on one phone. It cannot be moved to another phone.
  • Keep your QR code and activation code private. They can be used only once, by whoever installs them first.
  • When you arrive, turn on roaming for the KurdistanEsim line only, and choose that line for mobile data.

8. Validity, data and top-ups

  • On most plans, the days start counting the first time the eSIM connects to a network at your destination. On some plans, they start when you buy. The plan page says which.
  • When the validity ends, the plan ends. Unused data does not carry over.
  • If your data runs out, you can top up when your plan allows it, or buy a new plan.
  • Top-ups are available for many plans. A top-up adds data to the same eSIM, so there is nothing to reinstall. Each top-up is a new purchase under these terms.

9. Refunds

Our rule: if we fail to deliver, we return your money automatically. Otherwise, we refund only when every check was made and passed, and the eSIM still does not work on your phone.

9.1 When we return your money automatically

If we cannot deliver your eSIM after you have paid (for example, the order fails, or your payment was taken twice), we return the money automatically. You do not need to ask. This is not a refund request: the fault is ours.

9.2 When you can ask for a refund

You can ask for a refund only if all of these are true:

  1. Your phone passed our compatibility check when you bought (in the app, the check passed; on the website, you gave the confirmation before paying). The check was not skipped, and you did not accept a warning.
  2. Your phone is not locked to a carrier.
  3. You installed the eSIM by following our install guide.
  4. The eSIM still does not work: it cannot be installed, or it never connects or never gives data at your destination.

9.3 What happens next

Our support team first works through the problem with you. Where possible, we give you a replacement eSIM. If it still does not work, we refund your payment in full.

9.4 When there is no refund

We do not give a refund:

  • if you change your mind;
  • for a plan you bought and did not use;
  • for unused or remaining data;
  • for a plan that has expired;
  • if you chose the wrong destination or the wrong plan;
  • if your phone is not compatible or is locked to a carrier, and the check was skipped, failed, or you accepted its warning (for example, when you bought for another phone);
  • if the eSIM was deleted from the phone;
  • when the data has been used up;
  • for problems caused by phone settings that you did not change after our support team told you how.

9.5 How to ask

Contact our support team as soon as the problem appears, while the plan is still valid, and give your order number. You can write to us from the order in My eSIMs, or use the contacts on our Help page or in the app. Do not delete the eSIM in the meantime.

9.6 How you get the money back

  • A refund goes back to the payment method you used.
  • If a travel agency made the purchase, the refund goes to the agency's wallet.
  • How long it takes to reach you depends on your bank or wallet.

10. Law and disputes

These terms are governed by the laws of Iraq, including those that apply in the Kurdistan Region. If something goes wrong, please contact our support team first, and we will try to solve it with you. If we cannot agree, the dispute goes to the competent courts of Iraq.

11. Contact us

Write to us from your order in My eSIMs, or use the support contacts on our Help page or in the app.